TruckXpressions.com - Terms and Conditions

TruckXpressions.com accepts all major credit cards - VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER. When you place your order online, your credit card will be processed and charged in real-time via a secure credit card server. When you place your order by phone, your credit card will be processed the same day in most cases.

Providing you a safe and secure online shopping experience is our highest priority! For your security to prevent credit card fraud, we take the following steps:

(1) We do not keep your credit card information on file.

(2) We require the 3-digit security code on the back of your credit card for cardholder verification.

(3) We will only ship products to the addresses associated with your credit card. We verify addresses with each order processed. This is for both your protection and ours! If you would like us to ship products to an address that is not on file with your credit card company, please call your credit card company and have them add the address prior to ordering.

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PRIVACY POLICIES

Shop online where your privacy is respected! TruckXpressions.com absolutely does not share or sell your personal information, email address, etc to other companies.

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SHIPPING POLICIES

Shipping Methods:

The majority of our orders ship via UPS. Occassionally, oversize items may ship truck freight or other methods.

Shipping Times:

Most of the products on TruckXpressions.com are in stock at our warehouse and usually ship the day that you place your order to ensure the fastest delivery time. For items that are in stock, you should receive your product in 7-10 business days.

Occassionally, if an item is oversize and must ship truck freight or if an item is out of stock and must ship to you directly from the manufacturer, you should receive your product in 7-14 business days.

We will notify you of any backorder situations or availability problems that might cause longer ship times.

Shipping Problems:

If your product was damaged in shipping, please contact customer service immediately. We will contact the carrier and file damage claims for you, so that we can get you the replacement product ASAP.

If your product was lost in shipping, please contact customer service immediately. If the carrier confirms that the package was lost, we will ship out a replacement product ASAP.

Shipping Locations:

At this time, TruckXpressions does not ship to Canada or International Locations. Orders shipped to Alaska or Hawaii can ship via Ground, 2nd Day Air or Next Day Air service, but at an additional charge. Free Shipping only applies to orders shipped standard ground within the contiguous United States. Hawaii and Alaska customers will incur additional shipping charges. Please call for a shipping quote to Hawaii or Alaska.

Shipment & Order Tracking:

To track your shipment or check the status of your order, please click the "Order Status" Button above and login using your email address and password. Questions? Please email customerservice@truckxpressions.com.

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RETURN POLICIES

Let's face it - There's no such thing as a "hassle free return." The simple fact that your part is damaged, defective, incorrect, or unsatisfactory is a hassle to you and we sincerely apologize! Though we do our very best to minimize them, we all know that mistakes sometimes happen. Should you need to return a part, please follow these guidelines and we'll do our best to make expediting your return as quick and smooth as possible.

If you have been shipped a part this is DAMAGED, DEFECTIVE, or INCORRECT:

Step 1, Locate the invoice number on your invoice from TruckXpressions. In some cases, your invoice may be mailed to you seperate from your product. The invoice number is a seven digit number in the upper right corner of your invoice. For the fastest processing of your return, please write this number legibly on the outside of the package you are returning.

Step 2, Email customerservice@truckxpressions.com. Let us know the nature of your problem and your invoice number and we can assist you with further instructions for the return process.

NOTES:

If your product is defective, customer service will give you a return authorization number to write on the return box. A return shipping label or UPS call tag will then be sent to you. Have the package ready to be picked up by UPS. Once the package has been returned to our warehouse for inspection, a replacement part will be sent to you with no additional charges for freight.

If your product has been damaged or lost in shipping, you must notify us of the problem as quickly as possible. We will start a freight claim with UPS and a replacement part will be shipped to you at no additional charge for freight as soon as possible. You must keep the damaged item with the original packaging materials for (5) business days. If the part has not been picked up by UPS in that time, you are free to do what you want with the damaged item.

If your product was shipped incorrectly, we will arrange for prepaid return shipping by issuing a UPS call tag or mailing you a return shipping label. Please ensure that the product is available on the scheduled day of pickup, as we can only issue the call tag once. UPS, in most cases, will make 3 attempts to pick up the product. When we receive your returned product, we will promptly ship you the correct replacement part at no additional charge for freight.

If you have been shipped a part that you are UNSATISFIED with or a part that YOU ordered incorrectly:

We want you to be happy! If you're not, please let us know, and we'll do anything within reason to get you smiling again.

If you receive a part that you are unsatisfied with, for whatever reason, you can return it for a refund or exchange providing that you follow these guidelines:

(1) You have not had the product more than 30 days from the original date of receipt.

(2) The product is in resellable condition with the original box and packaging in-tact. If we can't put it back on our shelves and sell it again to another customer as-is, then it's not in resellable condition.

(3) The product hasn't been installed or used. In the case of wheels, tires haven't been mounted on them and they haven't been installed on the vehicle. In the case of tires, they haven't been mounted on wheels and have not been driven on.

Step 2, Email customerservice@truckxpressions.com. Let them know that you are unsatisfied with your product and you'd like to return it. Let us know, at this time, if you would like a refund of your money or if you would like to exchange the part for another. If we are not notified in advance of your return, credits and exchanges may be delayed.

Notes:

Shipping your return product back to TruckXpressions will be at your expense in the case of items that you are unsatsifed with or that you ordered incorrectly. TruckXpressions can not pay the return shipping charges for products that were ordered incorrectly, ordered by mistake, etc. Your refund will also be subject to a 30% restocking fee.

Pricing and typographical errors sometimes happen, so please call us if you are unsure about whether or not a product fits your vehicle!

Because of the fact that we offer our customers free shipping on so many products, we must abide by these return policies so that we can continue offering the best deals online!

Returns and Exchanges can be confusing, so please give us a call anytime. We're here to help you!